639bet Privacy Policy — Your Data, Protected

01Introduction

639bet operates an online gaming and sports betting platform designed for adult players in Pakistan. As part of running this platform, we process personal data — information that can identify you as an individual. This policy is our commitment to being transparent about what data we collect and why, so you always know where you stand.

We understand that handing over your personal details requires trust. That trust is something we take seriously. We do not collect data we do not need. We do not sell your information. We do not share it beyond what is necessary to run your account and keep the platform secure.

This policy applies to all users of the 639bet website and mobile app, including registered players and visitors who browse without creating an account. If you are a registered player, additional data processing applies as described in the sections below.

02Data We Collect

We collect personal data in two main ways: information you provide to us directly, and information collected automatically when you use the platform.

Information you give us directly : When you register an account or use our services, you may provide:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address and city
• Payment method details (JazzCash number, Easypaisa account, bank account, card details)
• Identity verification documents such as a CNIC or passport when requested
• Profile preferences and communication settings

Information collected automatically: When you access the platform, we also collect certain technical data automatically:

• IP address and approximate location (city/region level)
• Device type, operating system, and browser version
• Pages visited, time spent on each section, and navigation patterns within the platform
• Session timestamps and login history
• Cookie identifiers and similar tracking data (see Section 4)

03How We Use Your Data

639bet uses the personal data we collect for specific, clearly defined purposes. We do not use your data for anything beyond what is described here without first informing you.

• Account management: To create, maintain, and manage your player account, including login authentication and profile updates.
• Processing transactions: To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and other supported payment methods.
• Identity verification: To confirm your age (18+) and identity when required, and to prevent fraud or multiple account registrations.
• Customer support: To respond to your queries, complaints, and live chat conversations in an informed and accurate way.
• Platform security: To detect and investigate suspicious activity, protect against fraud, and maintain the integrity of games and betting markets.
• Responsible gaming: To monitor for signs of problem gambling behaviour and apply responsible gaming tools where appropriate.
• Service improvement: To understand how players use the platform — which games, betting markets, and features are most popular — so we can improve the experience.
• Promotional communications: To send you relevant bonus offers, promotions, and platform updates — only where you have opted in to receive these.

We process your data on the basis of contractual necessity (to provide our service to you), legal obligation (identity and age verification), and in some cases, your consent (marketing communications). You can withdraw consent for marketing at any time through your account notification settings.

04Cookies & Tracking Technologies

639bet uses cookies and similar technologies to keep the platform running smoothly, remember your preferences, and understand how you interact with different parts of the site. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: These are required for the platform to function. They handle login sessions, security tokens, and basic navigation. You cannot opt out of these without affecting platform functionality.
• Functional cookies: These remember your preferences, such as your preferred language, display settings, and notification choices, so you do not have to set them again each visit.
• Analytics cookies: These help us understand which pages and features are most used, where players spend time, and where issues may occur. This data is aggregated and does not identify you personally.
• Security cookies: These help us detect and prevent fraudulent access attempts, including brute-force login attacks and unusual session activity.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, delete, and block cookies. Note that disabling essential cookies will affect your ability to use the platform normally.

05Data Sharing & Third Parties

639bet does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. However, we do share data in limited, necessary circumstances:

• Payment processors: When you make a deposit or withdrawal, your relevant payment details are shared with the payment gateway (such as JazzCash or Easypaisa) to process the transaction. These providers have their own privacy policies.
• Identity verification providers: If we use a third-party service to verify your identity or age, your submitted documents may be shared with that provider under a strict data processing agreement.
• Platform infrastructure providers: Our hosting, security, and analytics service providers may process data on our behalf under confidential agreements that restrict them from using the data for any other purpose.
• Legal obligations: We may disclose your data where required by law, for example in response to a valid legal request or court order from a competent authority.
• Fraud prevention: In cases of suspected fraud, money laundering, or abuse, we may share relevant account data with appropriate investigative parties.

In all cases where we share data with third parties, we ensure appropriate contractual safeguards are in place. We do not transfer your data to parties that do not meet adequate data protection standards.

06Data Retention

We keep your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable laws and regulations. In practice, this means:

• Active account data is retained for the lifetime of your account plus a reasonable period after closure.
• Transaction records, including PKR deposit and withdrawal history, are retained for a minimum period as required for financial record-keeping purposes.
• Identity verification documents are retained only as long as necessary for compliance purposes and then securely deleted.
• Support chat and complaint records are retained for up to two years to allow for dispute resolution and service review.
• Marketing consent records are retained until you withdraw consent, to demonstrate that we had your permission to contact you.

When data is no longer needed and the retention period has passed, it is securely deleted or anonymised so it can no longer be linked back to you as an individual.

07Your Rights Over Your Data

You have rights over your personal data. 639bet respects these rights and provides ways to exercise them through our support team. The following rights are available to all registered players:

To exercise any of these rights, contact 639bet support via live chat. We aim to acknowledge requests within 48 hours and complete them within 30 days. Some requests may take longer in complex cases, and we will communicate any delay to you.

08Account & Platform Security

Protecting your account is a shared responsibility. 639bet implements technical and organisational security measures to keep your data safe, including SSL/TLS encryption, secure server infrastructure, access controls, and regular security monitoring.

On your side, you can help protect your account by:

• Using a strong, unique password that you do not use on other websites.
• Never sharing your login credentials with anyone else.
• Logging out of your account when using a shared or public device.
• Reporting any suspicious activity on your account to support immediately via live chat.

While we take every reasonable precaution, no system is completely immune to security risks. In the event of a data breach that is likely to affect your rights or interests, we will notify affected players as promptly as possible and take immediate steps to contain the incident.

09Children's Privacy

639bet is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register an account or use any part of the 639bet platform.

If we become aware that a user under the age of 18 has registered an account, we will immediately close that account, void any associated bets, return any deposits, and delete the associated personal data as quickly as is reasonably possible.

If you believe a minor may have accessed or registered on our platform, please contact support via live chat so we can investigate and act promptly.

10Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When we make updates, the "Last updated" date at the top of this page will be revised accordingly.

For significant changes that materially affect how we process your data, we will make reasonable efforts to notify you — either via the email address on your account or through a notice displayed when you next log in.

We recommend reviewing this page periodically. Continued use of the 639bet platform after any update is published constitutes acceptance of the revised policy. If you disagree with any changes, you are welcome to close your account by contacting support through live chat.

11Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, our support team is available 24/7 through the live chat feature on the platform.

You can also reach us by email at the address shown in the footer of this page. When contacting us about a privacy matter, please include your registered email address and a brief description of your query or request so we can handle it efficiently.

We take all privacy-related queries seriously and aim to respond within 48 hours. For formal data requests such as access, deletion, or correction, please allow up to 30 days for full resolution, though in most cases it will be faster.